SHIPPING FAQs

Frozen Foods: We ship via UPS.

Dry Goods: Typically USPS, sometimes UPS.

Dry Goods: Flat Rate $9 for any item, unlimited amounts and any destination.

Frozen Foods: This is a bit more tricky; ultimately your cost is based on the weight and zip code destination.  If you are within UPS Ground shipping radius (ideally 2 days, max 3 days journey) then you have a cheaper cost than if your zip code triggers an UPS Air shipment.  The following is a spreadsheet of the costs structure:

States that trigger UPS Ground:

States that trigger UPS Air:

Unlike large meat and food manufacturing companies, we actually raise, harvest and package what we sell and ship it from our farm in Chipley, FL through Arrowhead Beef. We can reach most of the eastern U.S. with affordable UPS ground shipping, but for orders out West will require a shipping upgrade to UPS Air. It is extremely expensive to ship anything via Air.  Considering how small of a company we are, we simply cannot afford to absorb those costs.

If we used a Flat Rate shipping price, we would overcharge customers living near us and under charge customers living out West, or we would have to make up the difference by raising our product prices. We do not believe that is fair to anybody.

We recognize how expensive it is to ship out West and so we are continually happy and grateful for all of our customers that continue to support us that live in those states. Thank you. 

Our shipping and packaging are straightforward. When you checkout your zip code and total package weight will determine your costs. We have already plugged in all locations and weights into UPS and then generated shipping costs based on our cooler sizes. We ship using 10 lbs, 20 lbs, 40 lbs and 50 lbs cooler sizes. This means your cost is based on filling one of those coolers for your location. In other words, 11 lbs will cost the same as 20 lbs because UPS calculates on box dimensions.  

Just know that you are never paying the entire costs, which include: UPS freight, LoBoy Cooler, dry ice and a box and labor.  Even for our distant customers we are absorbing some of the shipping costs. It’s a team effort!

We ship to all continental 48 states. If you live in Alaska or Hawaii please contact me to see if we can make it happen and get you custom quote!

Typically speaking any orders placed up to Sunday night will make it out that Monday evening. 

We ship to all continental 48 states. If you live in Alaska or Hawaii please contact me to see if we can make it happen and get you custom quote!

Put your preferred Monday delivery date in the comments section of your order.

You will receive two emails from us. The first confirmation will be sent upon completion of your order and will detail your purchase. You will receive a second confirmation e-mail at the time that your order is shipped via the courier (UPS or USPS), which will provide you with a tracking number and shipping information.

If you have not received either of these emails, first check your spam folder in your email program. If you still can’t find the information, send us an email at paleo@thecavemanscupboard.com, and we’ll get you the information.

To ensure that the product arrives at your home [as close to] frozen, we package it in a Loboy Styrofoam cooler with several pounds of dry ice. I have personally shipped hundreds of orders and have damn near perfected our shipping system. Open your box with care, as there may still be dry ice in the box, and it can freeze skin on contact!  

The only time we have an issue is if you give us the wrong address or my fingers get confused and type it in wrong. I’ve only done it once so far!

Unlike those big guys, everything is done by us. Actually it’s done by me, Tony.  There is no fulfillment. It’s just me, wearing all the clothes I own, standing in a 0 degree freezer and personally picking every item that goes into your box. I check for the weight and product, verify the piece is what you ordered and looks perfect. I fill your box, double check the items and then add the dry ice, seal the box and label it. Then I drive them all to UPS on Monday evening. If anything is wrong, please don’t hesitate to contact me.

All shipments are sent in LoBoy Styrofoam insulated coolers with dry ice. It is possible and quite common to have no dry ice remaining in the insulated cooler when your meats arrive. If this is the case you need not be concerned.

As long as the product feels cold to the touch, the quality has not diminished. You may refreeze the product for up to 1 year if the product remains in the original Cryovak packaging. Or refrigerate the product for serving.

If the meat arrives warm please contact us.

No. We are not allowed to receive returned meat per the laws of the USDA.  If you have any issues with what you received please contact us paleo@thecavemanscupboard.com. I will work to make it right for you so everyone is satisfied.

And Remember..We try our best, but we’re human!! We will always do our best to continue to earn your business.